Call centre 'makeover' up for grabs

Interactive Intelligence launches competition with hardware-software upgrade as prize

Tags: CompetitionContact centreInteractive Intelligence Inc ( Arab Emirates
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Call centre 'makeover' up for grabs Haque: Keeping contact centres up-to-date with the latest technologies and best practices ensures that customers, partners and prospects have positive interactions.
By  Helen Gaskell Published  March 17, 2014

A free makeover for a contact centre is to be given away as a prize by global supplier of software and services, Interactive Intelligence Group.

The makeover will include Interactive Intelligence cloud contact centre technology, along with associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, interior design services, and training and consulting services.

Joe Staples, chief marketing officer at Interactive Intelligence said. "Our business is helping contact centres improve the service experience they deliver to their customers. With that objective in mind, we created this contest to showcase the difference the latest technologies, equipment, and best practices can make in delivering a great customer experience. We look forward to giving that one lucky winner the opportunity to delight its customers, while turning service into a competitive weapon."

As part of the prize, Interactive Intelligence will supply all contact centre software and hardware delivered via a cloud deployment model. It will also supply training and consulting services. Partners and sponsors including Contact Center Compliance, OrgSpan, Plantronics and Zendesk will provide additional technologies, equipment and services. The winning contact center's makeover will be documented from start to finish with photos, videos, blogs and articles.

The contest, which runs until 30 April 2014, is open to any business of any size all over the world and Middle East companies are encouraged to take part.

"Keeping contact centres up to date with the latest technologies and best practices ensures that customers, partners and prospects have positive interactions with a company's brand, which in turn has a direct impact on the business' bottom-line. We encourage contact centres in the Middle East to participate in our contest as they stand a chance to win an ultimate makeover that no doubt will have a positive impact on their customer's experience," said Shaheen Haque, territory manager, Middle East & Turkey at Interactive Intelligence.

A panel of Interactive Intelligence judges will decide the winner, who will be announced at Interactive Intelligence's annual global customer and partner event, INTERACTIONS 2014, which runs from 2 to 5 June, 2014 in Indianapolis, Indiana, US.

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