TRA reports high demand for MNP

UAE regulator downplays complaints over number transfer delays

Tags: Emirates Integrated Telecommunications Company Emirates Telecommunications Corporation InternationalTelecommunications Regulatory Authority - UAEUnited Arab Emirates
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TRA reports high demand for MNP H.E. Mohamed Nasser Al Ghanim, director-general, TRA.
By  Stephen McBride Published  February 21, 2014

The TRA claims only "a small number" of complaints have been received from subscribers about the delay in number porting.

"[These] were anticipated given that the MNP service is relatively new in the UAE," the regulator said in a statement.

"All complaints received were resolved through close co-operation with the licensees and the concerned customers. The TRA will continue to monitor licensee performance and advise them on methods to complete the transition as quickly as possible."

The TRA also stressed that subscribers should be aware of their obligations outlined in the contracts signed with the licensee before submitting any MNP requests.

It advised subscribers to review their existing contracts, particularly those who have signed contracts for a limited period of time where typically, termination fees result from ending a contract prematurely.

The TRA also said that subscribers had the right to return to their original telecom operator during the first three days of the number transfer. After three days, the subscriber can still return to the original operator, but must wait for one month after the transfer date.

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