Halian signs services deal with CommVault

Halian to become authorised support provider for CommVault in MENA region

Tags: CommVault Systems IncorporatedHalian (www.halian.com)
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Halian signs services deal with CommVault Halian is the first CommVault CASP in the Middle East, says Fry.
By  Mark Sutton Published  December 2, 2013

IT services company Halian has signed a CommVault Authorised Support Programme' (CASP) partnership, which will allow it to provide support services to CommVault customers in the MENA region.

Under the partnership, Halian will provide services including a 24/7 software help desk, and offering enhanced service offerings including on-site health checks and on-site critical support engagements. The agreement covers the Middle East & North African (MENA) territories, including Greece, Cyprus and Malta, and will significantly increase the level of support available for CommVault enterprise customers in the region.

Stuart Fry, managing director, Emerging Markets at Halian said: "We are proud to be the first CommVault partner in the Middle East to be able to offer support services under CASP. We have built a very strong partnership with CommVault and this new agreement is a logical extension of the existing relationship between our companies. Halian's investment in the programme will extend and enhance the scope and capabilities of CommVault's support services throughout the region."

Halian will work closely with CommVault's existing channel partner network in promoting and selling the CASP support.

"As CommVault's customers leverage greater benefits from Simpana's data management platform and their current implementations expand into new application areas such as virtualization, mobility, analytics and archiving, their demands for service and support will become more complex and sophisticated, requiring on-site engagements. Halian is in a perfect position to fulfil these support needs through the CASP agreement," said Simon Powell, senior customer support manager EMEA, at CommVault.

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