Staff shortage in IT security

In the Middle East in general most enterprise IT departments are under-staffed, and when it comes to IT security they are even more understaffed

Tags: Symantec Corporation
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Staff shortage in IT security Kenan Abou Lteif from Symantec says companies must trust managed security services.
By  Georgina Enzer Published  November 6, 2013

In the Middle East in general most enterprise IT departments are under-staffed, and when it comes to IT security they are even more understaffed, according to Kenan Abou Lteif, district sales manager, Gulf & Pakistan at Symantec.

“Very rarely do you find the top calibre of IT security experts working here in the Middle East. Unfortunately we lose a lot of the top calibre to places like Canada and the US, Australia. They migrate because they are in demand. This region is always under resourced and under skilled for IT security,” said Lteif.

According to Symantec, if companies can afford to have a dedicated IT security team that would be able to look after all the security alerts that come from their security systems, and take action on them then that would be an ideal scenario; unfortunately that is not the case in many regional businesses. Symantec suggests that the only way to truly protect the enterprise network is with help in the form of managed security services.

“If you want to leverage that security investment that you have made, let a managed security services provider monitor that for you and filter all the security alerts and just let you know which are the ones you need to address,” said Lteif.

Managed security services has been looked at askance by many regional enterprises, fearful of sending their data out to a third party. However, managed security does not necessarily look at your data, says Lteif.

“You aren’t sending your data to a third party, for example, Symantec managed security services only looks at logs and logs are basically whatever is happening; what kind of activities are happening, we are not interested in the files or documents. We don’t need them,” he said. “Our analysts in our SOC operation centres are monitoring and analysing the logs and then call the customers and tell them about issues in their system.”

Banking is one of the regional sectors that is opening up to the idea of manages security services to protect their assets because of all the attacks on the banking and financial sector in the region recently.

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