Ericsson brings better billing to Etisalat Egypt

Roll out completed of business support system, to give more billing flexibility to Etisalat Egypt

Tags: EgyptEricssonEtisalat Misr
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Ericsson brings better billing to Etisalat Egypt (l-r): Ahmed Kamel, Account Manager for Etisalat at Ericsson North East Africa; Khalid Alkaf, Etisalat Egypt’s Head of IT Operations and Intelligent Network Support; Khalid Al Mansouri, Etisalat Egypt’s Chief Information Officer; Isil Yalcin, President of Ericsson North East Africa; and Sherif Kinawy, Vice President for Etisalat Egypt Account at Ericsson North East Africa.
By  Mark Sutton Published  September 26, 2013

Ericsson has completed the roll out of a business support system (BSS) for Etisalat Egypt, which will allow the telecom operator to offer more options to its data and enterprise customers.

Ericsson provided consulting and systems integration expertise for the operator to support service development and make best use of new and innovative services based on Ericsson's Charging System 5.0 (CS 5.0) and Mobile Broadband Charging (MBC).

The solution will increase billing flexibility, and give more options to customise services for users.

Ericsson's Charging System 5.0 and Mobile Broadband Charging enable operators to provide end users more flexibility and to meet individual demands by managing subscriber accounts on different terminals with real time alerts, personalised features, promotions, rate plans and cross-product bundles for a variety of services.

"As a company that believes in everywhere connectivity, we have always sought to create a future where our customers' access to services is not limited by time, device, distance or rate plans. As such, our values are very much in line with Ericsson's vision of the Networked Society," said Khalid Al Mansouri, Etisalat Egypt's chief information officer.

"Our strategy, combined with Ericsson's expertise in consulting, systems integration, delivery platforms and best in class system support, continues to ensure that we are able to provide our customers with a broad selection of customised services with best in class service quality. With the Ericsson partnership we are continuing the process of transforming our business," added Khalid Alkaf, Etisalat Egypt's head of IT Operations and Intelligent Network Support.

"The days of the one-size-fits-all billing model are long gone and operators are now able to offer personalised price plans and service bundles, in real time, to meet distinct subscriber needs and remain competitive. This latest partnership between our companies is testament to Etisalat's commitment to ensuring its subscribers get the best possible service. By adopting a customer-centric approach in its business strategy, Etisalat is preparing for the Networked Society of tomorrow." said Isil Yalcin, president of Ericsson North East Africa Unit.

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