IP PBX revolution

Emirates Institute for Banking and Financial Studies implements a new IP-based PBX system that reduces travel, shrinks costs and improves communication.

Tags: Emirates Institute for Banking & Financial Studies (EIBFS) (www.eibfs.ae)Panasonic Corporation
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By  Georgina Enzer Published  September 16, 2013

Emirates Institute for Banking and Financial Studies implements a new IP-based PBX system that reduces travel, shrinks costs and improves communication.

The Emirates Institute for Banking and Financial Studies (EIBFS) has implemented a new IP-PBX system by Panasonic, that is designed to reduce carbon emissions due to travel between branches, improve branch to branch communication using fewer resources and enhance the government entities’ productivity. The IP-PBX is designed to transform enterprises by giving them the power of Local and WAN-based communications and the functionality of larger-scale systems.

The end-user

Established in 1983, Emirates Institute For Banking and Financial Studies (EIBFS) is delivering world class education, training and allied services in the area of Banking and Finance at its three campuses located at Sharjah, Abu Dhabi and Dubai. EIBFS has been contributing to the Emiratisation initiative by paving the career path of UAE nationals in the Banking and Financial sector. EIBFS has been integrated with various global leading institutes and universities of the world to offer the best programs and courses to UAE in the domain of banking and finance.

The Institute has witnessed growth on various dimensions including but not limited to students, training programs, campuses, faculty and staff members, alumni and various other dimensions and variables. The institute has developed three state of the art campuses at Abu Dhabi and Dubai after its inception with the Sharjah campus.

The institute currently has 80 employees across the Emirates of Sharjah, Abu Dhabi and Dubai and was looking to increase productivity and reduce call and travel costs across these branches by implementing an up-to-date telephony system that utilised IP and was also looking for a system capable of adopting new technologies in IP such as unified communication applications and SIP trunks.

The solution

The Emirates Institute for Banking and Financial Studies chose to implement Panasonic PBX solutions across its three offices, the solutions included Panasonic pure IP based PBX TDE 100 in Abu Dhabi and Dubai and the Panasonic Pure IP-based PBX TDE 200 in Sharjah. Royal Way IT is the Value Added Reseller for PBX products for Panasonic UAE and was the implementation partner on the project.

Emirates Institute for Banking and Financial Studies decided to choose Panasonic hardware because Panasonic is a well known company and because EIBFS had been working with the vendor for around ten years.

“We started in Sharjah in around 1983, then in 1990 we started in Abu Dhabi, so we needed a new integrated system to connect our branches. For that we choose Panasonic,” said Amjad Hussam, IT support technician, EIBFS.

Through the careful selection of the correct equipment, Royal Way and EIBFS were able to utilise the legacy Panasonic handsets to connect to the new PBX system. This ensured that costs were controlled and staff training was completely reduced.

“When we migrated to the new IP system, we did not have to do a lot of training to the employees as they are using the same phone system, which is an advantage,” said Najeeb KA, general manager at Royal Way IT. “The choice of Panasonic ensured investment protection, the existing handsets were reused with new technologies, so that was the main attraction for Emirates Institute for Banking and Financial Studies, and saved costs. We provided the Panasonic range of PBX for EIBFS and we implemented a stand-alone PBX at two of their branches. With the new IP solutions we were able to fulfill requirements like interconnectivity between their four offices, so that their chairman can intercommunicate between different offices in Dubai, Abu Dhabi and Sharjah. All these three PBX are connected to the IP.”

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