Dimension Data enhances managed video services

New version of Managed Services for Visual Communications to drive usability, adoption of video services

Tags: Dimension DataManaged servicesVideo conference
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Dimension Data enhances managed video services Dimension Data's MSVC manages video solutions from a range of video solutions from different vendors.
By  Mark Sutton Published  August 20, 2013

Dimension Data has launched an enhanced version of its Managed Services for Visual Communications (MSVC) offering, with improved reliability, better ease of use and more functions to drive adoption.

The MSVC is intended as a global service to manage organisation's video communications, to create a more effective service and encourage end user adoption, and in turn deliver ROI. The services include managing services including a full range of videoconferencing technologies, from fully immersive telepresence rooms, to executive desktop and remote worker mobile solutions.

Ian Heard, Dimension Data's group general manager, MSVC said: "Dimension Data is the world's largest video integrator by revenue and endpoints. Through our Managed Services for Visual Communications, we manage 20,000 calls per month for 430 clients across 5,600 Cisco and Polycom endpoints today. We are already a big contender in this space, with the most comprehensive set of on-premise, managed, in the private cloud or as-a-service video services in the world."

Heard said that effective management of video conferencing can result in more productive employees, and better collaboration, both internally and externally. The critical element to the success of an organisation's videoconferencing ROI lies in the area of user adoption. If employees don't use videoconferencing, the knock-on effect is that their colleagues and clients won't either. Consequently, the business won't derive the benefits that the technology was originally purchased to deliver.

Scalability is also a big challenge for corporates. "We are seeing a number of organisations struggling to grow their support infrastructure to cope with the increasing number of endpoints that mobility and UC integration is bringing. That's because IT departments can't keep up with supporting the growing number of users in those critical first two ‘golden' minutes after something goes wrong on a video call. In our experience, that's when users are most likely to abandon the service and opt for a voice-only alternative," said Heard.

"When we launched the first version of MSVC in 2011, the market was focused purely on the bridging and connectivity aspects of making a videoconference call. No provider was addressing the underlying issue of delivering mission critical reliability and ease of use for the user with services such as our Concierge and Executive Support services. These services allow a user to simply book a meeting and the videoconferencing call is established without them having to pick up a remote control.

"With the enhanced version of MSVC, we have taken mission critical reliability and ease of use to a new level with the development of new management and scheduling tools. Now, users know that when they book a call, the only other aspect they need to worry about is what to say in the meeting. Our goal is to enable collaboration and continue to deliver videoconferencing on an open, standards-based platform without confining clients to expensive proprietary networks, and network services that don't integrate with their broader unified communications estate," he added.

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