Juniper enhances Partner Advantage Program

New services specialisations open to Elite partners only

Tags: Juniper Networks Incorporated
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Juniper enhances Partner Advantage Program Umeoka says the new services drive additional recurring revenue streams for Elite partners.
By  Manda Banda Published  August 7, 2013

Juniper Networks has expanded its Partner Advantage Program to include new professional and support services offerings for its Elite-level partners.

The new services, which Juniper first unveiled in January this year at the company's Global Partner Conference, will be available to Juniper partners through two new specialisations: Partner Support Services (PSS) and Partner Professional Services (PPS).

According to Emilio Umeoka, senior vice president, Worldwide Partners at Juniper, the new services offerings will not only drive additional, recurring revenue streams for Juniper partners but also allow them to be more of a one-stop-shop for customers.

"From a partner perspective, if you look at what's their benefit, it's [the ability] to continue to deliver additional value-add to their customers, to surround their customers more and more, and to generate profitable business," Umeoka said.

The new PSS and PPS specialisations are open only to Juniper's top partners, or those in its Elite Portfolio, which have to complete more coursework and meet more dedicated sales goals to qualify for this top-notch status.

Umeoka said more than 500 Juniper partners out of the company's 13,000 partners globally are currently at the Elite level. He also said the new PSS and PPS specialisations will likely remain exclusive to these top partners moving forward.

"At this point, it is going to be restricted and remain at that Elite level," Umeoka said. "We want to keep it to those partners who have really been investing in Juniper."

The first of the two new specialisations, PSS, is an evolution of Juniper's current Networks' Operate Specialist programme, focusing on general support and maintenance services. Partners with a PSS specialisation will take level-one and level-two support calls from customers, and they will also have access to new tools that Juniper said will allow them to offer support services more proactively, instead of just waiting for an issue to arise.

In order to achieve PSS specialisation, partners will need to take a new troubleshooting certification course called Juniper Networks Certified Support Professional (JNCSP), which focuses on support services related to the routing, switching and security markets.

Benefits for PSS partners will include exclusive and direct access to advanced Juniper support engineers within the Juniper Networks' Technical Assistance Center, along with value-based rewards, Juniper said.

The second new specialisation, PPS, focuses more on network design and planning services, rather than maintenance and support. Juniper said it sees a $20 billion and $15 billion addressable market for PSS and PPS, respectively.

Umeoka said Elite Juniper partners can start applying for these specialisations immediately.

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