CommVault unveils new customer education services

Also launches certification programme, online learning portal

Tags: CommVault Systems Incorporated
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CommVault unveils new customer education services Brower: We want to ensure that our customers and partners get the knowledge they need to be productive.
By  Stephen McBride Published  May 17, 2013

Data management company CommVault this week announced a new Customer Education Services programme that provides a learning management system, with customised user training and access to new online training courses, which are designed to "accelerate customer productivity and deliver the greatest value from Simpana software investments".

According to CommVault, he new programme is the result of 18 months of research and interviews with customers, partners and industry experts. It is designed to accelerate end-user learning, reduce costs and improve educational outreach and access across CommVault's global customer and partner base.

CommVault's new learning management system, Education Advantage, now tracks and manages each student's entire learning experience. The expanded, role-based curriculum includes new Web-based and virtual instructor-led courses, which complement traditional classroom training and can be accessed from desktops, laptops and mobile devices.

CommVault Education Services has also introduced an "Ask the Educator" monthly webinar series to provide a practical, technical summary of Simpana software functionality as well as tips, techniques, and best practices intended to optimise CommVault capabilities and broaden user knowledge.

Education Advantage provides each customer with a personal CommVault education repository for login and profile information, as well as a history of completed courses and certification status. Customers can easily view course descriptions and schedules, and register and purchase courses. The portal will also announce new technical content and course material to help customers to stay current on the latest product features and functions as CommVault releases updates to the Simpana software platform.

Customer Education Services has expanded its learning programmes to recommend specific courses based on the experience and knowledge required by specific roles (for example, helpdesk operator, CommVault administrator, and CommVault engineer).

Students can complete the Education Services' training assessment, which evaluates current knowledge, compares results to others in similar roles and recommends the student's optimal curriculum path. In addition, the curriculum has been mapped to a multi-tiered, role-based certification programme that demonstrates mastery of the Simpana software platform and guides customers and partners in their professional growth.

 "CommVault remains committed to leading the industry in customer satisfaction," said Robert Brower, vice president, Global Education Services and Customer Support, CommVault.

"We want to ensure that our customers and partners get the knowledge they need to be productive and succeed in their jobs and to reap the most value from their Simpana software. The new Education Services programme offers different ways to access training and learn on the go, which are all vital ways we can accommodate a global, increasingly mobile workforce."

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