Performance management breaks down IT silos

Doug Roberts, managing director of Product Strategy for Fluke Networks’ Visual Business Unit, explains how IT performance management solutions can give a better view of how IT roles interact

Tags: Fluke NetworksNetwork performance management
  • E-Mail
Performance management breaks down IT silos Roberts: Different job functions within IT often have different goals, performance management helps to show how those roles impact each other.
By  Doug Roberts Published  May 16, 2013

Doug Roberts, managing director of Product Strategy for Fluke Networks’ Visual Business Unit, explains how IT performance management solutions can give a better view of how IT roles interact.

Enterprise IT organisations are often like soccer teams where each of the 11 players plays like a striker: each focused on chasing their own goal, thinking they›re securing a ‘win’ for the team. However, that kind of approach is not about the team at all — it is a disparate group of well-intentioned individuals that are not working together towards a unified goal.

You can see this approach in action by simply looking at how organisations deploy a new business critical application, such as VoIP, Citrix, SAP, or PeopleSoft. The CIO focuses on improved benefits and cost savings, a network architect focuses on things like bandwidth requirements, and network managers worry about potential issues such as how to troubleshoot another application on an already strained infrastructure. Each IT group is working towards a unified end of successful deployment, but disjointed on their path to success. This ultimately costs the organisation more time and more money.

Scenarios like these highlight why IT groups should consider a new approach: performance management. Performance management breaks down the siloed approach to IT. Traditionally organisations focus on a single issue isolated in a specific group or team, regardless of the implications it may have on anyone from the end user to the CEO. The performance management approach brings these various issues, views, and groups together, and focuses on providing a holistic view of a problem in an effort to improve the overall performance of critical resources, applications, and staff. Essentially, bringing teams together to collaborate to solve problems more efficiently and effectively for the entire organisation.

Instead of following the old approach of focusing on a single performance issue or problem, the performance management strategy can be deployed across the enterprise in four key steps:

1. Solve both business challenges and operational challenges

For many organisations, there is a distinct separation between business challenges and operational challenges. Frequently, executive staff decides to roll out a new strategy — like a customer call centre — without considering the operational challenges. What does this result in? Unhappy staff, frustrated users, dissatisfied customers, and lots of fire-fighting and finger pointing. Instead, deploying new technologies with the performance management lens helps operations and the business work together to develop thoughtful, realistic strategies that keep business goals moving forward, personnel pleased, and network and applications humming.

2. Provide the right view and tools for different groups

For any new critical technology deployment, individual responsibilities of IT teams are so intertwined that a single failure can impact the success of the whole organisation. But this can›t be done without the right tools for everything from an enterprise-wide view of metrics to end-user experience.

Unfortunately, many network professionals feel their tools are lacking. In a recent Fluke Networks study, we found that more than 55% of today›s network professionals do not have the tools they need to quickly and accurately identify issues with VoIP, application transactions, and other network performance issues. And, how can network teams appease end users, solve problems quickly, and report if they’re using swivel chair correlations to isolate issues? A performance management approach implements an enterprise-wide solution that supports individuals in different roles but also provides a full view to see how all systems and teams work together.

3. Improve and optimise performance for deployment requirements without adding complexity and multiple platforms and interfaces

With a performance management strategy, IT organisations need flexibility and visibility for managing a wide range of application and deployment requirements. While many initiatives focus on a single implementation, there are many criteria that can be impacted. And, most organisations implement initiatives that overlap in both time and resources.

The performance management framework takes into account the needs and requirements for multiple application and deployment strategies. If a holistic framework is not followed, organisations tend to have difficulties when groups are only focused on their individual goals and don’t have the visibility to understand the impact on other business-critical resources.

4. Increase the business value of IT

For many CIOs, one key concern is not only increasing the business value of IT, but also quantifying the positive impact. Many organisations consider IT a cost centre and focus on how to reduce its expenses rather than seeing IT as a strategic asset that can add value.

A comprehensive performance management strategy, that includes performance monitoring for applications, VoIP and the network, allows an organisation to focus on IT as a strategic asset and leveraging application and network performance across the entire enterprise. With a complete understanding of performance management, an enterprise can reduce the risk of downtime and degradation, reduce the cost of operations and troubleshooting, and optimise IT support staff.

For IT organisations addressing performance management and responsible for maximising the value of infrastructure investments, there are new unified application and network performance monitoring solutions on the market. They provide unparalleled breadth of visibility and depth of analysis for end-to-end application, VoIP and network performance management (Fluke Networks’ Visual TruView, recently launched in January 2013, is a great example). These solutions can help an organisation get the most out of its assets and investments while helping to position the IT organisation to strategically support the key initiatives of an enterprise. Users can choose different views, deployment techniques and modes of extracting data according to the organisation’s needs. Various users throughout the organisation can see customised views pertinent to their job function.

Regardless of how many vendors and applications an IT organisation works with, the new application and network performance monitoring solutions have a single, consolidated mediation platform that allows IT to see all the information at once, easily collaborate with other teams, and fix problems fast. This helps maximise the value of IT and meet the demands of a performance management strategy.

Add a Comment

Your display name This field is mandatory

Your e-mail address This field is mandatory (Your e-mail address won't be published)

Security code