Korek upgrades its billing systems

Iraqi telco aims to improve customer satisfaction with convergent billing tech

Tags: EricssonKorek Telecom
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Korek upgrades its billing systems Iraqi mobile operator, Korek Telecom, aims to improve customer experience with its new billing and charging system.
By  Roger Field Published  April 29, 2013

Iraqi mobile operator, Korek Telecom, has hired Ericsson to deploy a new convergent charging and billing system.

The telco will use Ericsson's ‘Charging and Billing in One' (CBIO) system to improve scalability and agility, providing its subscribers with greater personalisation, control and quality of service, the operator said.

The project will consolidate and modernise Korek's existing revenue management solutions and provide a convergent system for all its subscribers, featuring various kinds of services such as real-time rating for all, personalised segmentation for advanced pricing, discount and promotion handling.

Ericsson will manage the planning, design and integration of the full solution and the migration of service offerings and subscribers into Korek's existing infrastructure, which will enable its postpaid and prepaid mobile subscribers to enjoy benefits such as flexible tariffs and full control of costs as well as bonuses and awards. The deployment of the project will also enable Korek to offer seamless telecoms services across all end-user segments.

After the completion of the project, Korek will have a single revenue management system for all its subscribers and services which will include features such as discount and promotion handling, real-time rating, segmentation and pricing and promotions.

Tarek Saadi, president Ericsson North Middle East Unit, said: "Korek's decision to continuously upgrade their network and introduce new services to their customers reflects their commitment to enhance the country's telecommunications sector. Ericsson also shares this vision of commitment and hopes to continue to support Korek in achieving this goal."

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