Day in the life

Channel Middle East finds out from a market personality about their role, their routine and what inspires them to come into work each day.

Tags: Arrive Systems Inc (www.arrivesys.com)
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Day in the life
By  Manda Banda Published  March 30, 2013

Channel Middle East finds out from a market personality about their role, their routine and what inspires them to come into work each day.

Name: Falguni Jesrani Santrampurwala
Company: Arrive Limited
Job title: Chief Program Manager
Years in the role: 3
Years at the company: 5
Previous companies: Nokia-Siemens, IMTAC

How would you summarise your role?

Arrive Systems Inc focuses on offering innovative solutions related to resource scheduling, rich media capture and multi-array matrix switching. These solutions are deployed in large campus networks and my role is to ensure that solutions integrate seamlessly within existing customer architecture. So I work closely with the offshore hardware and software development centres of Arrive and customer IT organisations to ensure compliance and integration happens seamlessly.

What’s the first thing you do when you get in the office each day?

On the lighter side of things – I enjoy the freshly ground and brewed coffee blend which our CEO hand-picks personally for each day. We normally have a group meeting to discuss projects and solutions deployment strategies for ongoing projects.

What does a typical day entail for you?

My day is multi-tasked heavily. I work with a passionate group of individuals located in different geographies and, with channel organisations and customers. There is a fair bit of planning involved in my function and then there are meetings, meetings and more meetings. I must confess I am a foodie and my colleagues do get involved.

What skills or qualities do you need to do your job?

The key capability is to be able to view all the variables that affect customer satisfaction and logically examine what can be achieved in the day, week and month. Multi-tasking is key to achieving success in this position and the ability to stay within process and quality parameters is crucial. There is also a need to have a sense of urgency on every task and maintaining clear communication is equally important.

What’s your favourite part of the job?

Well every day is a new day in my function and the challenges are never mundane. My buzz is that technology keeps moving the performance bar upwards and there is so much happening around me all the time. There is never a dull moment.

What’s the hardest part of your job?

Leaving office on time to meet my family commitments. Keeping the work and family life balance is key to success in the long term and can be challenging – but I manage it like any other programme.

What criteria do you measure your performance on?

I measure my performance and success based on customer satisfaction and feedback.

What’s been your most memorable moment in your current role?

Running the offshore software development centre and working with our CEO to ensure that we met critical deadlines has been unforgettable for me.

Where do you see yourself in five years?

I see myself taking on more responsibility in a general management role. Balancing my work and family life will be critical when that happens.

How much time do you spend out of the office each week?

As I said before, my work/life balance is important. I generally focus on the business during the day and am able to switch off as soon as I reach home. The weekends are spent chilling out with my hubby.

What do you get up to during your lunch hour?

We have a family style lunch at the Arista Lounge in the office. I am a vegetarian and enjoy the multi-cultural banter discussing Italian food and other bizzare topics that come up. Then, there is always the veggie – non veggie discussion and critical analysis on what I should be eating.

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