Red Hat expands product-specific support offerings

Cloud, virtualisation and storage-focused technical account management now available

Tags: Cloud computingRed Hat Incorporation
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Red Hat expands product-specific support offerings Bill-Peter: We’ve had requests for [TAM] support in the cloud, virtualisation and storage spaces.
By  ITP.net Staff Writer Published  February 12, 2013

Open source solutions company Red Hat, Inc today announced it has expanded the support offerings available to its enterprise customers with an extension of its Technical Account Management services portfolio. The company now offers Technical Account Management services focused on cloud computing, virtualisation and storage to meet customer needs.

The Red Hat Technical Account Management (TAM) services offerings consist of access to a designated senior technical resource who works collaboratively with customers.

Red Hat first established its TAM programme in 2001 and has, to date, offered TAMs focused on platform and middleware deployments.

Cloud, virtualisation and storage TAM services are now globally available for any subscribing Red Hat customer.

 "We're excited to expand our TAM portfolio today to stay in close alignment with Red Hat's evolving multi-product strategy," said Marco Bill-Peter, vice president, Global Support Services, Red Hat.

"We've heard from our customers that they truly value the technical expertise available through our TAM resources and we've had requests for this level of support in the cloud, virtualisation and storage spaces. We're pleased to be able to deliver in response to customer interest today."

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