Infor opens Middle East support centre

Initiative to help fuel regional growth says business apps vendor

Tags: Infor Global Solutions Incorporation
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Infor opens Middle East support centre Hibbert says Infor is working on growing its footprint in the Middle East region.
By  Manda Banda Published  January 15, 2013

Infor, a provider of business application software, has announced the opening of a new customer support centre within its office in Dubai Internet City in the UAE.

The support team will cover both English and Arabic languages to support Infor's  more than 650 customers across the Middle East region. The support centre will be a key addition to Infor's existing 1600-strong support team who are based around the world to provide round-the-clock assistance to Infor's global customer base.

According to the company, the new Middle East team now provides support to Infor's growth in the region, which includes a 36% planned increase in the number of regional partners.

The business apps vendor said sales efforts are focused on existing key growth areas including hospitals and complex project-based manufacturing industries, including refrigeration, air conditioning and water systems as well as utilities, public sector & government organisations.

"At Infor, we believe that support must be much more than simply reacting to incidents or providing software upgrades. We understand that the speed and quality of the information our applications provide are critical to our customers' operations and profitability," said Marylon McGinnis, senior vice president, global support at Infor. "We know that our customers in the Middle East cannot afford to stand still so we are investing to ensure they receive the optimum local support service in local language and in the same time zone."

Infor pointed out that globally it has shown great momentum over the last 12 months with the appointment of 140 new partners and over 3,000 new customers, and revenues climbing to approximately $2.5 billion.

"Infor is working to grow its presence in the Middle East region," said Mike Hibbert, channel manager, MENA, Infor. "What's more we're winning lots of brand new clients most notably in the hospitality and discrete manufacturing sector, where manufacturers make complex, often highly customised, high value, one-off products. We're also winning and getting industry awards for our tremendous work in the rapidly growing healthcare industry and look forward to even more successes in the public sector with our new sales team in place. So this new local support team is a fantastic new service which will be warmly welcomed by our growing number of customers and partner network in the region."

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