Dubai Municipality implements HP BSM software

Software is designed to help the municipality’s IT team better manage its IT resources

Tags: Dubai MunicipalityHP Middle EastUnited Arab Emirates
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Dubai Municipality implements HP BSM software Tayfun Topkoc, HP software director, HP Middle East says that public sector organisations need an IT infrastructure that is easy to manage.
By  Georgina Enzer Published  January 7, 2013

Dubai Municipality has implemented HPs Business Service Management software, which is designed to enable improved the delivery of e-services to Dubai's 2.2 million. The BSM software is intended to enable the municipality's small IT team to manage an increasingly complex IT estate and boost customer satisfaction.

"Our Network Operating Centre is managed by a team of five," said Khalid Abdul Rahman Al Awadhi, CIO, Dubai Municipality. "HP BSM software allows them to focus on business services rather than the IT infrastructure. Instead of siloed monitoring solutions, we now have one enterprise solution to monitor and report on all our systems, networks and applications. HP BSM software provides accurate reporting on availability and performance based on real user experience, enabling the IT team to fix issues before they affect the business." 

HP BSM software is designed to proactively monitor the health of every component that forms a business service for Dubai Municipality, including over 600 network devices in 125 locations, more than 400 servers in 6 data centres, 340 databases, 68 middleware applications and over 1.5 million IT assets. The BSM software has automated a significant number of routine manual procedures and service health checks, freed resources to focus on higher value-add activities, and enabled the ability to provide real-time views into service performance.

This has substantially boosted both the effectiveness and the credibility of Dubai Municipality's IT team, according to HP.

As part of Dubai Municipality's HP BSM software suite, HP Operations Manager i (OMi) is designed to automate reporting for all of Dubai Municipality's operating systems, databases, middleware and applications, and enable failed services to be restarted automatically. By analysing alerts from HP OMi and using forecast reports from HP Service Intelligence, administrators can take actions to fix problems before they happen and avoid incidents

Problem management and resolution times are reduced using HP Diagnostics software, which gives the IT team visibility across multiple applications, identifies problems throughout the application lifecycle, and provides actionable information to eliminate probable causes, according to HP.

HP Universal Configuration Management Database software is designed to which automate Dubai Municipality's inventory of over 1.5 million IT assets with an end-to-end service architecture.

Network health across the organisation is maintained by HP Network Node Manager i which is designed to reduce the business risk of downtime and increases network service levels through event correlation and root cause analysis.

"With limited resources and continuing pressure on budgets, public sector organisations need an IT infrastructure that is easy to manage," said Tayfun Topkoc, HP software director, HP Middle East. "HP has helped improve the effectiveness of Dubai Municipality's IT services while reducing support costs and complexity."

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