UAE SCA rolls out Alcatel-Lucent IP telephony solutions

Securities and Commodities Authority migrates to Alcatel-Lucent OpenTouch platform

Tags: Alcatel-LucentSecurities and Commodities AuthorityUnited Arab Emirates
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UAE SCA rolls out Alcatel-Lucent IP telephony solutions Alcatel-Lucent solutions are not only reliable, but support BYOD, says Al Suwaidi.
By  Mark Sutton Published  October 29, 2012

The United Arab Emirates’ Securities and Commodities Authority (SCA) has deployed new unified communications and collaboration solutions from Alcatel-Lucent, to enhance its communications capabilities.

The SCA, which regulates the securities and commodities markets in the UAE, is a long-time user of IP telephony, and has nearly completed migration to Alcatel-Lucent’s Enterprise OpenTouch platform, for 500 voice users.

“Since SCA started, we’ve used IP Telephony. Almost 90% of SCA infrastructure is based on IP phones. Now, we have evolved to UC&C on top of Alcatel-Lucent application fluent network and Open Touch suite. For us, not only is it the most reliable solution we have used, but it also supports BYOD which SCA has strategically adopted and is shaping the future of communications,” said Rafeea Abdullah Sultan Al Suwaidi, Head of Operations & Technical Support, in the Information Technology Department at the SCA.

The SCA infrastructure runs on the OpenTouch platform, managed by the OmniVista 8770 Network Management System. The solution provides multimedia call processing for both Alcatel-Lucent and third party client devices.

SCA senior executives will be provided with OmniTouch 8082 My IC Phone smart deskphone, which works alongside the My IC client loaded on their individual BlackBerry smartphones, and will also be able to use OpenTouch Conversation (OTC) software on their tablet devices, that enables users to seamlessly switch devices in mid-conversation and for multiple users to connect across multiple devices.

“The mobility capability has been the major reason for this decision,” Al Suwaidi said. “We were already using Alcatel-Lucent Enterprise’s voice solution. We saw My IC at the Dynamic tour in Barcelona and were convinced. We’ve saved 25% on our GSM bills so far. 

“We’ve been working for six years with Alcatel-Lucent solutions and plan to expand with new offices as well as increase the number of mobile employees. We see people moving from Blackberry to the iPhone and tablets and we should be able to provide them with the same services. So irrespective of whatever device the user wants to use, we want to give them the service that benefits them, based on their role. Today, support is what’s important and it’s not just about providing a solution.”

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