DEWA rolls out revamped customer website

New site is designed to be easier to navigate, with services flagged on the front page

Tags: Dubai Electricity and Water AuthorityUnited Arab Emirates
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DEWA rolls out revamped customer website Al Tayer: DEWA’s services are aimed at creating customer convenience.
By Staff Writer Published  October 18, 2012

Dubai Electricity and Water Authority (DEWA) has introduced a revamped customer website with new e-solutions.

The move is part of DEWA's vision to be a sustainable world-class utility, and in line with Dubai's eGovernment strategy, and will also support its eConvenience campaign, which is aimed at encouraging customers to utilise eServices.

The website has a theme of ‘Life Events', and is intended to provide added value and satisfaction for DEWA customers. The new site is designed to be easier to navigate, with services flagged on the front page.

"DEWA's efforts have been consistent in introducing and implementing the latest technological solutions to increase awareness of using eServices and educate the society. Our strategy is to continuously update our services with the latest innovative eSolutions," says HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"The launch of the revamped website is in line with DEWA's strategy to adopt the latest available technological solutions, to provide customers with an effective and convenient experience on the website to attend to daily needs. In addition, the new website directs customers to the available eServices rather than browsing several pages to reach the required information," says Marwan Bin Haider, CIO and Vice President of IT at DEWA.

"Customers will see fewer tabs to click on when opening the newly revamped DEWA website; this will ease the selection process based on the reason for browsing," Haider adds.

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