Dubai Chamber embraces Web

Atiq Juma Nasib, Dubai Chamber of Commerce and Industry, discusses services on Chamber’s site

Tags: Dubai Chamber of Commerce and Industry
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Dubai Chamber embraces Web Nasib: Dubai Chamber embraces IT.
By  ITP.net Staff Writer Published  October 15, 2012

Atiq Juma Nasib, senior director, commercial services sector, Dubai Chamber of Commerce and Industry, discusses the plethora of services on the Chamber’s web site.

What are the characteristics of Dubai Chamber’s web site?

Dubai Chamber embraces new technology and our web site is one of the most innovative in the region, providing users with easy browsing, secure payment options and the region’s very first chamber-dedicated TV channel.

Our electronic services, available on www.dubaichamber.com/e-services, allow members to pay renewal fees, pay for training courses and conferences, and sign-up for networking events organised by our various departments.

Visitors also have easy access to the latest studies and economic data, as well as specialised sector-specific information and market trends.

Our site also offers integrated e-services provided in partnership with organisations like the Dubai Department of Economic Development (DED).

This allows users to carry out processes and fill in forms required by the DED on Dubai Chamber’s web site and vice versa, which is a significant benefit for the business community, saving them time and resources.

Finally, last year we launched the Chamber Magazine, a business portal which includes news, events and pictures from Dubai Chamber events, and Chamber TV. It is a great focal point for our members to keep up-to-date with our latest news and upcoming events.

What emphasis do you give to IT?

Dubai Chamber is committed to leading Dubai’s e-transformation by improving access to its services, simplifying the channels of communication for its members and building a fully-integrated e-community, which will help reinforce Dubai’s position as a leading knowledge and economic hub. We are proud holders of the ISO27001:2005 certification by Bureau Veritas for IT and data security – one of the few government organisations to have this technology standard in place across all departments, not only the IT sector. To achieve the certification, we had to conduct a comprehensive review of all operations over the past four years, including internal audits, risk management activities, developing a security strategy and improving e-security. Meanwhile, an awareness campaign was launched among staff to introduce them to the new systems and ensure they stick to new security procedures.

Can you tell us what your newest e-service is?

Our latest e-service is a fully online mediation application service, which is the first-of its-kind in the region.

This unique online service, available in English and Arabic, allows applicants to submit their mediation requests and relevant documents followed by payment.

They also have the option to track new and previous applications electronically, which makes Dubai Chamber the first in the Middle East to offer this valuable feature. Now, more than before, businesses are looking for fast and cost effective measures to resolve their disputes and this first-of its-kind service will greatly help users save their precious time and efforts in resolving commercial disputes.

How many electronic transactions have you performed?

The total amount of e-transactions Dubai Chamber carried out between January to August this year was 589,217, which is a 7.6% increase from the 547,750 transactions we had during the same period last year.

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