DEWA driving eServices

Utility to launch new services portal for entire service timeline

Tags: Dubai Electricity and Water Authority
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DEWA driving eServices Al Tayer: DEWA’s services provide convenience its for customers.
By Staff Writer Published  October 15, 2012

Dubai Electricity and Water Authority (DEWA) is showing its commitment to eGovernment at GITEX TECHNOLOGY WEEK, with the launch of a host of new e-services for customers.DEWA, which is one of the biggest participants from the Dubai government, is showing a range of new apps and services, which are launched under the theme ‘Serving you more with eConvenience.’

The utility will launch its new DEWA website, and will also highlight Geographical information systems, online services including bill payment, activation of supply, final bill request, and registration.

“DEWA is continuing to lead the way in eServices through its interactive and technologically advanced solutions. These offerings are utilised to provide efficient services for customers, to improve public access to utility information and services, as well as adding value to such services for customers to use on a daily basis. DEWA’s stand at the exhibition is showcasing its cutting edge approaches in the usage and adoption of latest technologies to serve the customers, while providing them with the elements of delight and satisfaction,” says Saeed Mohammed Al Tayer, MD & CEO, DEWA.

“Today, technologies play an increasingly significant role in our day-to-day lives. Therefore, DEWA is participating under the umbrella of the Dubai eGovernment to continue offering customers technologically adept solutions for their convenience. They can use these services anywhere and save time and effort rather than visiting our customer service centres,” says Marwan Bin Haider, VP and CIO, information technology division, DEWA. Among the new eServices that DEWA is showing is the ability for consumers to compare their consumption of water and electricity on a monthly and yearly basis, to help them control consumption.

DEWA has also upgraded its online bill payment service, to include a ‘Pay For Friend’ feature, so registered customers can pay bills for friends; and an auto pay function for mPay, so that customers can get the convenience of automatically paying bills by mobile.

The utility is also driving adoption of its e-services, through a raffle draw that will be conducted from Day Two to Day Five of GITEX. To be eligible for the draw, customers just have to use three selected eServices: electronic bill payment, final bill, activation of supply request.

To lower its carbon footprint, DEWA has switched to electronic billing and introduced the paperless ‘Green Bill’.

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