A warm welcome
How the hospitality sector harnesses new technology to make its guests feel at home.
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Rushdy Mubarak - IT Manager, Radisson Blu Hotel DMC
Radisson Blu brings focus on business guests that demand constant connectivity
Keeping up with the demands of connected guests is a big part of the IT manager’s role, says Rushdy Mubarak of the Radisson Blu Hotel, particularly as the hotel caters to a lot of business travellers. Delivering free, reliable wi-fi is essential, as guests have become dependent on the internet using it constantly in everyday life, he says, so it is a constant process of keeping up with supply while controlling the cost.
The hotel is also looking to cater to expanding requirements of business travellers, such as a current project to provide video conferencing to room phones.
Another vital aspect of hotel systems is protecting customer data, says Rushdy. Hotels process sensitive data such as credit cards, which means adhering to demanding industry standards on security.
“We are very focused on making sure all of our guests information is secure and that we’re 100% PCI Compliant. This is important as we have to protect against misuse of guest’s credit card transactions and of course protect ourselves from external attacks,” Rushdy says.