Soroush Nazemi - Director of Information Systems, Hyatt Hotels Dubai
Customer focused
Understanding what the guest wants is a vital part of the IT function for Hyatt
Technology in hospitality delivers many different functions, but for Souroush Nazemi, IT is an essential tool for the most important role in any hotel, understanding what the guests want, and delivering it to them quicker.
The IT services available at a hotel play an important part in where guests decide to book, Nazemi says, particularly with the younger generation of digital natives.
At the same time, hotels need to be careful not to simply add systems or gadgets that will overload staff and guests, but rather should make sure that they use solutions to gather guest information, and use that to enhance service and customer relations at every interaction.
“Guests expect the hotels to know their stay history and desires. They expect the hotels to know them from the time they enter the building and provide that human touch in which each and every guest is special, memorable and greeted well.”
(ITP Images)
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