Since one week some fo malayalam channels are missing, that too important news channels, also broad band is very slow compare to etisalat, they provide better service hope you will understand and take immediate action in this matter.
Unfortunately, DU probably does not even have capable person to look into customers' problems. The service level is very poor and you have to know who to contact otherwise issues will never be resolved. Very sad state of affairs. I was very happy until I decided to use DU's services.
My comment is in relation to the Du subscription I have an being in Dxb as long as I have I know im wasting my time with this.
I opened a contract with Du which obviously has no baring as I was told they are increasing my package price and giving me 7 new extra exciting channels including a channel called Yala Hala. SOOOOOOOOO excited about this .Not!!!!! when I explained I had agreed a package and signed lots of forms etc for it and wanted to keep that package I was told very simply'" if you dont like it you can cancel your subscription"!
Customer service ha! Im off to watch Hala Yala!!!!!!
Don,t know what to say i am tired to dial customer service from yesterday and this is not the first time i am facing hard time because of using Du i pay my bill more then 24 hours ago and my number not working yet every time when i call they tell us with in one hour it will start work if any one want to loss your business and clients use Du because they don't want to relax their clients and i am using business plan this is unacceptable and shock
Opening up channel to the senior management is not the route to reduce resolution time. But taking up penalties on exceeding resolution time would have been appropriate an response. Is du willing to take up the challenge ?"
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