HP offers new solution to manage multiple services

HP Service Integration and Management to help manage diverse service provider environments

Tags: Cloud computingHP
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HP offers new solution to manage multiple services HP's new service gives enterprises the tools to manage and monitor service providers, says Topkoc.
By  Mark Sutton Published  April 1, 2012

HP has launched a new services offering that is intended to enable enterprises to integrate and manage complex multi-vendor environments.

The HP Service Integration and Management is meant to give enterprises better control over complex IT environments sourced from different vendors, to keep up with the expansion of provisioned services such as cloud computing.

The offering provides organizations with transformational consulting services, including a roadmap that identifies required processes for improving management and performance of multiple supplier environments.

"Managing and measuring complex IT sourcing environments in terms meaningful to the business has become a pressing need for the CIO, particularly with the recent and rapid adoption of cloud computing," said Will Cappelli, research vice president, Gartner. "An end-to-end management solution to govern and measure multisourced IT environments will be critical to gaining timely service performance and financial information in order to optimize the IT supply chain and avoid the costs of supplier sprawl."

The service creates a standard IT architecture and integration model for all services, top make them easier to manage, and allows organisations to track service performance, to ensure compliance with budgets, business goals and to monitor service interruptions.

"The lack of visibility into services delivered by multiple suppliers, including those from cloud providers, leads to inconsistent service levels across the organization and increases IT management risk and costs," said Tayfun Topkoc, HP Software Director, HP Middle East. "Our new offering gives organizations the processes and tools needed for improved insight and better governance of all suppliers, while reducing complexity and cost."

HP Service Integration and Management helps organizations develop the right supplier integration and management roadmap to achieve business goals by providing an overall topology of IT services as well as indicating how each service maps to different business objectives. With real-time visibility into business service performance, as well as the performance of relevant suppliers, clients also can proactively monitor their service delivery.

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