HP services target rapid cloud growth

Vendor adds services to ease supplier sprawl

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HP services target rapid cloud growth Peter-Klaey says new offering gives organisations the tools needed for improved insight.
By  Manda Banda Published  February 21, 2012

With an eye towards the promising growth of the cloud, Hewlett-Packard has introduced new services designed to help enterprises better manage their IT resources.

The offering, called the HP Service Integration and Management, comes in response to what HP says are rapidly growing cloud services that are challenging businesses to govern and manage their IT environment, control costs and optimise delivery of their IT services internally and to their clients.

According to Forrester Research, business groups are adopting cloud 2.5 times faster than IT groups. Forrester says procurement of cloud services from external suppliers by business groups separate from services developed by IT is creating ‘supplier sprawl.'

"Managing and measuring complex IT sourcing environments in terms meaningful to the business has become a pressing need for the CIO, particularly with the recent and rapid adoption of cloud computing," said Will Cappelli, research vice president at Gartner. "An end-to-end management solution to govern and measure multi-sourced IT environments will be critical to gaining timely service performance and financial information in order to optimise the IT supply chain and avoid the costs of supplier sprawl."

The new HP Service Integration and Management offering gives enterprises a single view into multisourced services, including cloud services, whether provisioned internally by IT or externally by non-IT business groups. The offering provides organisations with transformational consulting services, including a roadmap that identifies required processes for improving management and performance of multiple supplier environments.

By providing a standard IT architecture and integration model for all services, HP Service Integration and Management helps clients create an agile and easily governed IT environment.

"The lack of visibility into services delivered by multiple suppliers, including those from cloud providers, leads to inconsistent service levels across the organisation and increases IT management risk and costs," said Hans Peter-Klaey, senior vice president, Software, HP. "Our new offering gives organisations the processes and tools needed for improved insight and better governance of all suppliers, while reducing complexity and cost."

HP says the new services will help organisations to reduce the complexity and costs of managing internal and external suppliers.

As enterprises increase their cloud capabilities, they are struggling to manage them efficiently along with other IT resources, added Michael Garrett, HP vice president and general manager for professional services. "What we are seeing is demand for cloud services management," he said.

HP will help enterprises adopt a new service-delivery model, Garrett said. "HP Service Integration and Management helps enterprises service, govern and manage their multi-vendor environments," he said.

The services will track performance against budgets and goals, decrease service disruption, and offer real-time visibility of performance. It will also minimise disruptions by identifying suppliers responsible for service interruptions and reduce costs of integration of supplier services.

The new services will leverage the HP IT Performance Suite, which measures and optimises IT performance.

HP says its Service Integration and Management offerings help organisations develop the right supplier integration and management roadmap to achieve business goals by providing an overall topology of IT services as well as indicating how each service maps to different business objectives. With real-time visibility into business service performance, as well as the performance of relevant suppliers, clients also can proactively monitor their service delivery, says HP.

In combination with the HP IT Performance Suite of software, HP Service Integration and Management helps clients establish an enterprise-wide governance and business service operating model that improves IT performance, simplifies management and meets compliance requirements. At the center of the offering is the HP Capability Framework, a reference model used to streamline and reduce the complexity of global multivendor IT environments and the cost of supplier sprawl.

The services can be offered by HP on-premise, or be managed by a mixture of on-premise and outsourced operations. The initiative relies on HP's long experience in services offerings, said Gard Little, IDC research director of IT consulting and systems integration strategies.

"It's a repackaging of the know-how and some of their high-level professional services they've had for a long while, into an environment where cloud services are in the mix," Little said. "HP has great experience in heterogeneous environments and getting people to play well together is not new for them. But packaging it and adapting it to the cloud is new."

HP has continued to move ahead with its cloud rollout on other fronts. In November 2011, the company introduced new cloud certifications, which HP added to its HP ExpertONE Converged Infrastructure.

The vendor also beefed up its cloud services and products, including the CloudAgile Service Provider Program, which broadens provider sales reach with an enhanced service portfolio; the HP Cloud Protection Program, which includes strategy, roadmap, design and implementation services to ensure security in hybrid cloud environments; and HP Enterprise Cloud Services - Compute Now, which automates distribution of application workloads across multiple servers.

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