Huawei’s strengths in telecoms builds stronger and more reliable solutions for Unified Communications & Collaborations for the enterprise market

Expertise in telecoms brings benefits to unified communications for Huawei customers

Tags: Huawei Technologies CompanyTelepresenceUnified communication
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Huawei’s strengths in telecoms builds stronger and more reliable solutions for Unified Communications & Collaborations for the enterprise market Better communications can enhance customer satisfaction, says Dong Wu.
By Staff Writer Published  January 17, 2012

Huawei is bringing its strength in the telecoms sector to help enterprises in the Middle East to leverage the benefits of unified communications solutions. With a proven background in telecommunications, Huawei is now delivering solutions that combine existing systems and IP-based systems to give organisations the cutting edge solutions to manage their communications, particularly in growth areas such as remote working and contact centres.

With a diverse region, often served by branch offices and a mobile workforce, remote working has been the norm for the Middle East for some time, but with improvements in technology and changing employment models, there is more and more demand for solutions that help employees to stay constantly up-to-date and connected with the company.

Huawei's unified communication platform enables employees to stay in touch on a number of levels, using an all IP architecture system that is secure, reliable and high quality. From holding conference calls via video conference or being invited to a life-size telepresence wherever each member may be in the world, to connecting with team members on Huawei's ‘Espace' real time online messaging tool, unified communication and collaboration (UCC) platforms are fast being deployed across numerous companies to serve the evolving trends of today's working environment.

Huawei's enterprise technology is also having an impact in the field of customer service and satisfaction, with the UCC contact centre. Huawei's UCC solutions allow companies to preserve their investments, by upgrading existing systems to support up to 20,000 call centre agents without the need to ‘rip out' and install from the beginning. As more and more companies look to customer attraction and retention, the demand for better customer service solutions is on the rise in the region.

According to Roper Reports, 92% of people say that a recommendation from a colleague, expert or friend is the single most powerful factor when making a purchase decision.

"Improving customer satisfaction levels for businesses so they can directly listen, manage and resolve the needs of customers quickly, will facilitate a more satisfying customer experience, leaving a more positive impression of the brand," commented Dong Wu, Vice President, Enterprise Business, Middle East. "Cutting edge technology on a comprehensive unified communications platform forms the backbone of a successfully run organisation with access to a range of channels so that people can communicate, share and exchange data internally and outside of the company," he added.

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