Al Hilal Bank using digital pen solution

Bank using digital pens to improve document management and speed workflow

Tags: Al Hilal BankBSTechnologies ( managementUnited Arab Emirates
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Al Hilal Bank using digital pen solution Al Hilal Bank is using the pen solution for direct sales, Credit Finance, Finance Operations, and Sales Coordination teams.
By  Mark Sutton Published  January 4, 2012

Al Hilal Bank has deployed new digital pen technology, to help cut document processing costs, improve authentication and speed up workflow.

The Abu Dhabi-headquartered Islamic bank is using the pen technology to digitize documents and record data using handwriting, then back up digital copies of the documents online.

The system, which was provided by BSTechnologies,is being used by Al Hilal's direct sales team, and staff in Credit Finance, Finance Operations, and Sales Coordination. The device includes a camera and a GPS that digitize written documents to Al Hilal's systems. Al Hilal personnel simply write on a specially-printed copy of a particular document with the digital pen, which automatically records the handwriting in its memory. The recorded ink is then downloaded and matched with the image of the original document. It also creates a new, exact copy of the handwritten document in PDF format, just as if it had been scanned or photocopied. The digital copy can then be easily saved, sent, archived, copied, deleted or retrieved depending on the bank's requirements.

Al Hilal says it is the first bank in the Middle East to use the technology.

"Our digital pen -based system reflects our commitment to using technology to increase services and convenience for our customers. Al Hilal Bank intends to adopt more digital systems offered by industry leaders such as BSTechnologies in line with our efforts to tap modern tools for the convenience of our mutual customers. We shall continue to redefine and raise the standards of modern, Shariah-compliant banking," said Mohamed Zaqout, Head of Personal Banking, Al Hilal Bank.

"We are thrilled to bring to Al Hilal Bank a cutting-edge technology that reduces client waiting time, improves the management of business workflow queues, and drives down the costs involved in forms processing. The technology is so simple and natural so it can be instantly and effortlessly used by young and old alike. Knowing how to write with a pen on a paper is enough to be able to use this technology," added Abdullah Al Kaabi, CEO, BSTechnologies.

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