PlayStation Vita hit by user complaints

Sony issues new firmware update and an apology

Tags: JapanSony CorporationSony PlayStation
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PlayStation Vita hit by user complaints Sony's new PlayStation Vita handheld gaming device is facing a barrage of customer complaints following its launch in Japan.
By  Georgina Enzer Published  December 21, 2011

Sony has been inundated with complaints about technical faults on its new PlayStation Vita handheld gaming device, which went on sale in Japan on 17th December, according to the BBC.

Sony has issued an apology and a software update after customers reported unresponsive touchscreens, crashes and freezes on the device.

Sony has reported that it has sold over 321,000 PlayStation Vitas since its launch, but the large number of complaints about the gaming device is threatening to tarnish the launch.

The console features a gyroscope, accelerometer and electronic compass beneath its 5-inch OLED touchscreen as well as front and rear mounted cameras.

"Currently, our information centre regarding PlayStation Vita as well as our usual customer service centres, are receiving many enquiries. We apologies if your phone isn't connected straight away," Sony said in a statement on its website. "Some issues regarding PlayStation Vita can be addressed by simple procedures at home."

The statement listed a set of questions and answers to guide PlayStation Vita users in tackling console problems, including what to do if the console is refusing to start-up.

Sony has also released a firmware update that users must install if they wish to continue using the device online.

Sony has launched the device with 24 titles, including the latest addition to the Unchartered series and a new version of LittleBigPlanet

850 days ago
Vinod Mehra

Such recurring incidents and inapt handling of media is making Sony lose its creditably for quality and innovation. The management must address such internal gaps only if it has to maintain global perception of quality and innovation.

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