Dubai: E-government vital

Future generations of Dubai residents will increasingly demand access to e-services, according to the chief of its eGovernment department.

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Dubai: E-government vital Bin Humaidan says usage of government e-services is growing rapidly.
By  ITP.net Staff Writer Published  October 13, 2011

Future generations of Dubai residents will increasingly demand access to e-services, according to the chief of its eGovernment department.

As things stand, residents have the option of using a multitude of online and electronic services for purposes such as electricity bills, making complaints and paying traffic fines. New statistics published by Dubai eGovernment show that usage of these services has risen exponentially since being launched in 2000, and the department expects that its users will come to rely on e-services in other aspects of their day-to-day lives. “In the future, it will not be a luxury to have e-services, it will become mandatory. For the next generation, they will be more demanding,” claims HE Ahmed Bin Humaidan, director general, Dubai eGovernment. “We have to predict from now and be ready to deliver those services.”

Figures released by the department at GITEX reveal that the volume of ePay transactions rose by 63% between January and September 2010 to more than two million in the same period this year. Bin Humaidan believes that the popularity of e-services is representative of Dubai’s technology-savvy population. He also claims that e-services are popular among a broad demographic of young and old.

“There is no digital divide here,” he says. “For the people who are older and cannot use a computer, they are using their mobile and we make the services so they can be delivered to their mobile.”

According to Bin Humaidan, there are currently about 2,000 individual e-services in use across 26 government departments in Dubai. In terms of future plans though, he predicts that the government will eventually streamline the number of services it offers.

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