Avaya touts UC technology

Visitors to this year’s GITEX Techology Week exhibition will be among the first in the region to experience Avaya’s newest and most advanced solutions for contact centres, unified communications (UC), and networking.

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Avaya touts UC technology Avaya is showcasing its latest collaboration tools at GULFCOMMS.
By  ITP.net Staff Writer Published  October 9, 2011

Visitors to this year’s GITEX Techology Week exhibition will be among the first in the region to experience Avaya’s newest and most advanced solutions for contact centres, unified communications (UC), and networking.

Avaya has increased the size of its GITEX participation for 2011 by more than 50 percent, creating the largest-ever Avaya presence at Gitex and enabling visitors to view and trial Avaya’s business solutions.

Partnering with Emirates NBD, Avaya will display at the stand one of the Middle East’s first-ever video contact centre ATMs, which allows direct contact with an agent via video.

It will also highlight its newest contact centre offerings, which enable organisations to offer their customers a diversity of choice in how they would like to communicate – including video, voice, web, chat and email.

Avaya is also demonstrating how Unified Communications benefits organisations. Avaya will be showcasing its Flare technology at the booth. “At GITEX, the largest-ever Avaya experience will highlight innovations in video, voice, social media integration and open platform delivery that underscore the power of customer choice for all industries and businesses, as well as the new direction of the Middle East’s communications sector,” says Nidal Abou -taif, Vice President, emerging markets, ME.

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