Malaz partners with Interactive for KSA

Deal enables system integrator to offer unified IP communications solutions

Tags: Interactive Intelligence Inc ( ArabiaSystems integrator
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Malaz partners with Interactive for KSA Mohammad Munir Almulki, MD, Malaz Technology(l) after signing the reseller deal with Interactive's Bangcola.
By  Manda Banda Published  August 15, 2011

Saudi-based Malaz Technology, a systems integrator specialising in converged information and communications technology solutions, has partnered with Interactive Intelligence, a global provider of unified IP business communications solutions.

In terms of the deal, Malaz will resell and implement Interactive Intelligence's solutions in the Kingdom of Saudi Arabia. Malaz will also offer customers in the Kingdom Interactive Intelligence's solutions for contact centre automation, enterprise IP telephony, and business process automation. In addition, the systems integrator will provide consulting, implementation, support, and custom development services to clients in that country.

Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence, said: "The telecommunications market in Saudi is growing rapidly and there is a lot of activity around unified communications and IP telephony. Malaz Technology is a respected systems integrator and has been at the forefront of implementing these technologies within government and private sector enterprises. The company has invested in recruiting and training dedicated telecommunications engineers who have the capabilities to acquire and deliver sizeable projects. We intend to penetrate the Saudi market by leveraging Malaz Technology's knowledge of the local market, technical expertise and strong customer base."

Interactive Intelligence has developed an open, single-platform, all-in-one IP communications software suite designed to deliver comprehensive multichannel applications minus the cost and complexity introduced by multipoint products. Its products can be delivered on-premise or via a hosted model.

"We are excited to be partnering with Interactive Intelligence. The global evolution of technology is moving towards software solutions and Interactive's technology is perfectly in line with this. The company offers a unique and attractive proposition to the market. The technology is a simplified, cost-effective, software based, fully integrated platform with a single point of administration," said Mohammad Munir Almulki, managing director at Malaz Technology.

"This is a key differentiator and advantage compared to other competitor solutions which consist of multiple systems with various administration points that require complex and costly implementation and maintenance," Almulki said.

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