Du signs three year services deal with Cisco

Cisco to provide network support and optimisation services to du

Tags: Cisco Systems IncorporatedEmirates Integrated Telecommunications Company United Arab Emirates
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Du signs three year services deal with Cisco The deal will provide du with services to maintain optimal network performance. (ITP Images)
By  Mark Sutton Published  August 7, 2011

Du has signed a three year contract with Cisco for network support and optimisation services.

Under the agreement, Cisco will provide its SMARTnet services to du, which include direct access to Cisco engineers, online resources and a Technical Assistance Center (TAC). The service will allow rapid resolution of service issues, to help du to maintain maximal operational efficiency.

Cisco will provide comprehensive network and voice infrastructure optimisation services as well as on-site focused technical support services.

The deal has been financed by Cisco's finance arm, Cisco Capital, in order to provide du with attractive terms and a predictable TCO over the period of the deal.

Hatem Bamatraf, senior vice president of Network Development at du said: "We continue to strive to provide our customers with the best possible service, by constantly improving our network infrastructure. This agreement in collaboration with Cisco will ensure that we are able to further optimise our market offering, and deliver the uninterrupted and quality services our customers have come to expect. The strategic finance arrangements further reinforce the strength of our financial and operating position."

"This agreement is a significant milestone in Cisco's collaboration with du, demonstrating our strong business relationship and bringing to bear financial strength with critical service capabilities; moving beyond just being an end-to end network solutions technology provider. This is becoming increasingly important for our customers where we are witnessing major developments in the information, communications and technology space that require higher levels of service and assurance coupled with innovative financial consumption models," added Nadim Khoury, director, Cisco Services, UAE.

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