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Cisco and Interactive Intelligence
The value of a combined solution for enterprise IP telephony and customer care
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CIC-Integrations-for-Cisco-Campaign.zip
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Published
July 13, 2011
Many businesses have standardized on Cisco Unified Communications Manager (CUCM) for IP telephony and are facing a key decision: Do we expand our investment in Cisco to the contact center, or do we look for an alternative solution that can integrate seamlessly with CUCM and, more importantly, simplify our IT infrastructure and better meet the needs of the business?
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