Du Pay as you Go cards faulty

Recharge scratch card 15 digit pin number may be illegible, cards are being refunded

Tags: Emirates Integrated Telecommunications Company United Arab Emirates
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Du Pay as you Go cards faulty du has announced that some of its Pay as you Go top up scratch cards are unreadable. Buyers will be refunded. (ITP Images)
By  Georgina Enzer Published  July 6, 2011

du has announced that some of its Pay as you Go mobile top-up scratch cards are faulty and users may not be able to read the 15 digit top-up code, which appears after scratching the back of the recharge card.

"We have identified an issue with the quality of printing on some cards, most of which have now been withdrawn from stores around the UAE and replaced with fresh stocks.  However some customers may have already purchased in the past few days and may have the cards ready for topping up their mobile," read a statement from du.

Customers who have purchased the faulty cards can get a replacement from one of du's premium dealers or by calling the du call centre.

Call centre staff are able to identify whether the scratch card is from a faulty batch by the serial number on the cards, and will refund that amount to the mobile user's phone.

"We apologize for the inconvenience experienced by our customers and would like to assure our customers that we are taking this matter with utmost seriousness with our suppliers to prevent any inconvenience in the future," read du's statement.

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