Wataniya launches a new blog to improve customer interactions

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Tags: KuwaitWataniya Telecom (www.wataniya.com)
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By  Ashford Published  June 22, 2011

Social media is the fastest growing communication tool that connects people across the world. Wataniya Telecom is glad to announce that it has launched a new and interactive blog which will be a perfect forum to enhance two-way communication between the company and all its online customers.

The Wataniya blog is the first telecom blog in Kuwait. It’s an exciting new channel which will cater to the growing online community. It will give Wataniya customers an opportunity to express their views, share ideas and receive updates about the latest offers. Furthermore the blog will provide online viewers with an alternative commentary on developments within the organization, along with interesting insights from the mobile market and offer tips for optimizing their phone experience. Wataniya will simultaneously continue to remain active on other networking channels such as Facebook, Twitter and You Tube through which it aims to consistently receive feedback from customers and stay in touch with the general trends and preferences of the market.

“Social media has the power to change people’s perceptions about a brand and more importantly helps us to measure the level of success for each product and service. Wataniya found that customers tend to recommend the brand to others through frequent online interactions; and by being actively present online via our blog and other networking forums, we can give our customers a chance to instantly share their opinions with us as well.” said Riham Al Ayyar, Senior Brand and Communications Director of Wataniya Telecom.

"In 2011, we decided to focus on customer experience by investing in resources that will help us understand the expectations and lifestyles of our diverse customer base. Based on extensive research we recognize and value the impact of social media on the world today. In order to stay up-to-date with our customers, we need to constantly enhance our approach to match the needs and trends in the market.  Now through our new blog, we can guarantee our customers a more personalized interaction and a transparent communication channel at their convenience.” Al Ayyar added.

Customers can view, post comments and interact with the Wataniya blog on www.wataniya.com/blog and they can also sign up to receive regular feeds and updates via email or RSS feeds. By becoming a fan of Wataniya on Facebook, customers will have exclusive access to special online offers, invitations to youth events and they will also get a chance to participate in frequent contests and win fantastic prizes. Everyone can receive updates from Wataniya’s Facebook page and share their views and feedback by simply clicking on the “Like” button on www.Facebook.com/wataniyatelecomkuwait. For those who are looking to follow the latest campaigns whilst also wanting to watch the latest Wataniya uploads and TVCs which are being aired can check the YouTube link on www.Youtube.com/wataniyatelecom.  By following Wataniya on Twitter, customers can instantly learn about all the latest activities and it’s a sure short way to share ideas with the brand, the link www.Twitter.com/wataniyatelecom is the key to the Wataniya’s world on Twitter.

Wataniya Telecom is a pioneer that continues to satisfy its customers through innovative and modern tools. By giving people so many different online channels of communication, Wataniya has taken another step towards building a stronger foundation of trust and loyalty amongst its customers.

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