Du users face immediate cut-off for late bill payments

Du to cut-off subscribers that don't pay by due date

Tags: Emirates Integrated Telecommunications Company United Arab Emirates
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Du users face immediate cut-off for late bill payments Du says it has put payments channels in place so that subscribers should not be delayed in paying bills. (ITP Images)
By  Claire Ferris-Lay Published  June 8, 2011

Du home services customers who do not pay their bill on time will have their phone and internet disconnected immediately under new rules that aim to crack down on late payers.

The UAE's second largest phone operator, which offers internet, television and landline services, will cut-off users one day after the due date of their bill, if they have failed to make the payment.

Customers were alerted to the new rules, which became effective on June 1, by text message.

"Now that we have developed an extensive range of payment channels, we trust that you will make a payment by the due date to avoid interruption of services," the company said.

Users whose services are disconnected are charged an AED50 reconnection fee, according to the operator's website.

In a statement to Arabian Business, du said customers have enough payment channels to ensure they are able settle their bills on time.

"We have established an extensive network of additional channels....hence we felt it is reasonable and fair to revert back to the standard practice of bill settlement which is normally on or before the due date of the bill," the company said.  

Du, which broke Etisalat's monopoly in 2007, said in April it had more than doubled first quarter profit after the company registered a surge in mobile and fixed-line subscribers.

Net income rose to AED205.8m ($56m) for the quarter, up from AED97m in the year-earlier period, the company said.

The operator saw a 27.3% rise in fixed line subscribers to 581,500 lines at the quarter-end. The firm has an estimated 40 percent share of the UAE mobile market.

2781 days ago

all vendors to du should also put their supplies on hold if du alsomdelazs their payment by a single day. they would be out of business in 1 week.

late payment is unfotunatelly something you have to life (unfortunatelly) in uae with, nom payment moral.

i will close my account with du, some ease for 2-4 days should be there...

2781 days ago

Tried to pay online, but their online paying service wasn't working.

It is a good initiative from Du but they have to make sure that all the payment ''Channels'' they have are working properly.

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