Abu Dhabi DMA rolls out knowledge management solution

Musharaka knowledge platform is new government information system for Department of Muncipal Affairs, municipalities

Tags: Link DevelopmentSmartlogic Ltd (www.smartlogic.com/)United Arab Emirates
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Abu Dhabi DMA rolls out knowledge management solution Musharaka links numerous government departments that were previously unconnected, says Ahmed.
By  Mark Sutton Published  May 25, 2011

The Abu Dhabi Department of Municipal Affairs (DMA) has been demonstrating the capabilities of its new Musharaka knowledge management solution.

The knowledge management platform, which was developed for DMA by LINK Development and Smartlogic, was showcased to government organisations yesterday.

The Musharaka platform integrates a number of different government systems, to provide better management of government data and better collaboration for the municipalities of Abu Dhabi, Al Ain and the Western Region and DMA itself.

The system is based on Microsoft FAST Search, SharePoint, BizTalk, and Smartlogic's Semaphore, and aims to give staff better access to information to improve performance and collaboration between organizations, departments and individuals. The system uses Microsoft FAST search engine to improve the ability to find the correct data, while Smartlogic Semaphore platform analyzes the content of knowledge assets, in order to classify the information in the backend. Integration with FAST Search Engine will ensure that the knowledge assets can be indexed and searchable.

The system is also integrated with the back-end systems of the various municipalities, and includes other information resources such as community sites, blogs, wikis, discussion forums, document workspaces, newsletters, and RSS feeds.

The system will serve nearly 5,000 people that are employed by the relevant organisations.

"In order to deliver competitive, innovative and improved services to our staff, and at later stages to citizens across the United Arab Emirates, a strategic change in structure was called for," said Professor Allam Ahmed, Consultant Knowledge Management at the Business Support Division at DMA.

"There are numerous municipalities in the Emirate of Abu Dhabi that have been up to now unconnected. Implementing Musharaka with LINK Development and SmartLogic has enabled us to connect all entities under one content classification and taxonomy management system. This will enable government staff to access data and documents across a variety of platforms.

"We are extremely pleased with the project so far and are looking forward to our staff seeing the benefits in very real terms on a day-to-day basis. We plan to advance the Knowledge Management technology out to other government entities and then to extend the knowledge base out to the general public," he added.

Irini Rafaat, managing director of LINK Development commented: "In today's dynamic and highly agile business environment, organizations are facing growing challenges in creating, capturing, organizing, sharing and refining information and content across teams and geographic locations. We have tailored our solution to support organizational knowledge management strategies with the right technology tools for collaboration, information management and enhanced find-ability to optimize operations and foster innovation."

Richard Pinder, commercial director EMEA, SmartLogic added: "As a partner, we are excited to have played an exceptional role in implementing a world-class knowledge management solution that leverages the latest semantic technologies and practices, as well as has the potential to deliver great value to our clients in the Gulf region. Increased efficiency & collaboration, as well as creating more innovation-fostering environments are some of the immediate benefits delivered and recognized by our clients and their employees."

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