Mahindra Satyam adds Appnomic to management platform

Deal will allow Mahindra Satyam to embed automation in services management platform

Tags: Appnomic Systems (www.appnomic.com)Mahindra Satyam (www.mahindrasatyam.com/)Managed servicesProcess automation
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Mahindra Satyam adds Appnomic to management platform The deal will help to reduce the total cost of managed service delivery, says Gupta. (ITP Images)
By  Mark Sutton Published  May 3, 2011

Mahindra Satyam, has selected Appnomic Systems to provide automation capabilities for its services management platform.

Appnomic will provide its OppsOne IT process automation solution, which will be embedded in Mahindra Satyam's Unified Service Management Platform.

USMP is Mahindra Satyam's unique platform for delivering IT infrastructure outsourcing services. The addition of Appnomic's technologies will give the platform greater automation and features such as integrated visual designer, document management, script repository, and fine grained SLA reports.

Appnomic OpsOne enables repeatable processes and predictable outcomes for IT infrastructure service providers by automating IT processes in multi-tenant environments. IT process automation features of OpsOne will help Mahindra Satyam lower its cost of delivery, reduce errors that happen due to manual interventions and improve productivity of service delivery teams.

Pravin Bolar, vice president, Mahindra Satyam said: "Appnomic's OpsOne product forms a critical part of Mahindra Satyam's next generation managed services delivery framework, leveraging its technology as the automation backbone of USMP. We believe automation and the other key features of USMP will offer a unique value proposition to our customers who are looking for ways to improve the business value of their managed services outsourcing engagements."

"The strategic alliance with Appnomic Systems marks a significant step forward in our continuing effort to enable Mahindra Satyam's growth in the Middle East market. Businesses today have become highly competitive, service providers in particular, should continue to develop solutions aimed at reducing the total cost of managed service delivery while increasing the availability and performance of their IT infrastructure. Integrating OpsOne into our USMP solution allows us to further meet the ME market's need for a rich, high-value and effective solution," said Bobby Gupta, vice president and Head of Middle East and North Africa, Mahindra Satyam.

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