Alcatel-Lucent unveils OpenTouch communications suite

Alcatel-Lucent OpenTouch will integrate wide range of communications for enterprise users

Tags: Alcatel-LucentSession initiation protocolUnified communication
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Alcatel-Lucent unveils OpenTouch communications suite OpenTouch will allow enterprises to manage diverse communication channels, says Burns.
By  Daniel Shane Published  April 6, 2011

BARCELONA: Networking vendor Alcatel-Lucent has unveiled a new suite of unified communications tools, which the company says represents the increasing convergence of consumer and enterprise communications technologies.

At the vendor´s Dynamic Tour 2011 showcase in Barcelona, Alcatel-Lucent announced OpenTouch, a comprehensive communications solution that the vendor claims will allow businesses to transform two-way, voice-only interactions into dynamic conversations, that use a variety of applications, including video, mobile devices and social media.

"The explosion of innovation in the consumer world is reshaping communications in the enterprise. Companies that do not open up to this innovation will not remain competitive. We started conversations for customer service with Genesys and our G8 software, and with today's announcement we are extending this approach across the enterprise with OpenTouch to unleash the power of consumer communication innovations to companies all of sizes," commented Tom Burns, president of Alcatel-Lucent Enterprise.

"Enterprises have come to face a set of challenges brought on by the proliferation of communication channels, groups, and sophisticated personal communications devices owned by employees, or their customers, who now want to be able to use them in the enterprise network," added Brian Riggs, research director, Current Analysis.

Alcatel-Lucent's OpenTouch suite uses the company's existing Genesys SIP Service and OmniPCX Enterprise products, which deliver a converged and open architecture, supporting multi-device and multi-media conversations.

Using OpenTouch, business users can seamlessly move from one device to another, such as from desktops to smartphones, without interrupting a conversation. Participants can be added to voice and video conversations in real-time, using a drag-and-drop interface.

Alcatel-Lucent claims that converging several forms of communication across all-in-one solution allows for more meaningful and outcome-driven enterprise interactions, that make the most of existing communications resources and reduce overall operating cost.

OpenTouch can support up to 250,000 user end points, and is compatible with existing third party PBXs and networking infrastructure, including those manufactured by Cisco and Avaya.

The suite is also available as OpenTouch Business Edition, which is aimed specifically at the mid-market, and can support up to 1,500 users or 3,000 devices. Alcatel-Lucent's OpenTouch solutions will be available in the Middle East from June 2011.

At the vendor's opening Dynamic Tour event in Barcelona, Spain, Alcatel-Lucent also unveiled OmniTouch 8082 My IC Phone, new smart deskphone solution that supports multimedia applications, and features seven inch, backlit LED touchscreen, in addition to Bluetooth and USB connectivity. Alcatel-Lucent says the device will bring the smartphone experience to the desktop.

The company´s Dynamic Tour will showcase new products and customer success stories across more than 30 global cities over the coming months.

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