Aiming for quality through software testing

An increasing number of companies are looking to outsourced software testing services to ensure the quality and reliability of their applications, explains, G Sumithra Gomatam, SVP and Global Head of Testing Practice, Cognizant.

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Aiming for quality through software testing There is increasing demand for a range of software testing services in the region, says Gomatam.
By  Mark Sutton Published  March 16, 2011

An increasing number of companies are looking to outsourced software testing services to ensure the quality and reliability of their applications, explains, G Sumithra Gomatam, SVP and Global Head of Testing Practice, Cognizant.

CME: What software testing services are you offering to the Middle East?

G Sumithra Gomatam: Cognizant’s Testing practice has emerged as one of the largest testing service providers and currently serves diverse testing needs. Cognizant’s Testing practice provides a comprehensive suite of software testing services, ranging from test consulting, to enterprise testing services, to functionality testing. Our services can be broadly categorized as Domain-aligned Service, to ensure that systems meet their functional requirements and perform as expected; Specialized Services that include a spectrum of service lines; and Consulting Services, to deliver through consulting engagements a testing capability fit for business.

CME: Do companies in the region understand and see the value in testing services?

G Sumithra Gomatam: Yes. We do believe that there is greater awareness in the region about the need for independent testing. Customers have realized how dedicated testing services practices in vendor organizations, such as Cognizant, operate independent of the development teams. Organizations are looking at QA teams to function as partners for quality, ensuring business readiness of applications and a delightful end-user experience.

CME: What sort of companies are using your services, and do you see the same sort of requirements for companies in the Middle East?

G Sumithra Gomatam: Most of our clients are from the financial services industry and consist of banks, insurance service providers, online trading companies, and so on. We have a varied client base in healthcare and life sciences and we also service some of the largest retailers, online trading portals, manufacturing giants, media research firms, telecom service providers, and so on. In the Middle East, we are witnessing a trend towards consumption of testing services by companies across industry domains, especially financial services, healthcare and retail.

CME: Do you have resources in the Middle East to deliver those services, or will personnel be brought in from outside?

G Sumithra Gomatam: We have been helping our Middle East clientele address their testing challenges. We deploy our proven onsite/offshore model to deliver a wide range of services to clients. An onsite client-facing team working in synergy with the offshore delivery team, ensures better understanding of business requirements and smooth coordination and delivery.

CME: What demand do you see for testing services in the Middle East?

G Sumithra Gomatam: Many clients in the Middle East are seeking Cognizant’s expertise in establishing a centralized QA organization capable of catering to their testing needs across the enterprise. Cognizant test consulting team has been helping a few large clients assess the current maturity levels of their QA teams, identify value gaps prevailing in the testing ecosystem, and address them with appropriate solutions and methods. We witness a trend towards increased consumption of domain-aligned testing services, especially in the package testing space. Several clients are requesting for specialized testing services, including test automation, performance testing, and test tools and environment management.

CME: What is driving the need for testing services?

G Sumithra Gomatam: The testing services industry has grown exponentially over the past few years. Testing, as a service, is gaining traction because of many reasons. Firstly, with a large number of applications going online, robust testing infrastructure has become an imperative for handling huge volumes of transactions in real time. Secondly, more and more mission-critical applications coming on the horizon need to be high-performance and high-availability applications. As such, testing them for performance and ruggedness is critical as many of them are becoming “self-service” applications. Thirdly, with many testing tools having come out in the marketplace, it is possible to provide fully-integrated testing services in several different environments. Fourthly, many product companies are adopting independent testing, verification and validation to crunch the cycle-time for deployment of their products. Launching a well-tested product early gives product companies a unique advantage of gaining mind and market share early on.

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