UAE pension authority to roll out Oracle E-business

GTS selected to deploy Oracle solutions for General Pension and Social Security Authority

Tags: CRMGeneral Pensions and Social Security AuthorityGlobal Technology ServicesPricewaterhouseCoopersUnited Arab Emirates
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UAE pension authority to roll out Oracle E-business (l-r): Muzafar Al-Haj, Director General of General Pension and Social Security Authority and Ayman Arafeh General Manager of Global Technology Services.
By  Mark Sutton Published  January 16, 2011

The UAE's General Pension and Social Security Authority (GPSSA) has signed Global Technology Services (GTS) to roll out Oracle E-Business suite.

GTS, the IT subsidiary of ENOC, will deploy Oracle E-Business Suite for Pension Administration and Back Office Solution, and integrate it with Siebel CRM, Oracle Process Automation, Investment Management and Document Management System.

The deployment will cover GPSSA operations in Abu Dhabi and Dubai, and will help to provide better services for citizens in the UAE, and automate GPSSA's internal business processes, including finance and accounting, procurements and monthly payroll processes for the GPSSA.

Muzafar Al-Haj, the director general of GPSSA, said: "The objective of this new project is to help us achieve our vision of providing the best services to our citizens who have served the country for a long time and depend on us to be their safe haven. This project is considered as a quantum leap for GPSSA as we try to achieve performance excellence."

The project is expected to take one year to complete, and will be rolled out in three phases, starting from this month.

The first phase, the Operational track consists of Oracle CRM for citizen services, Oracle Process Automation for management of pension contribution and distribution, and investment management solutions. The Back-Office track consists of the Oracle E-Business Suite implementation for finance, procurement and human resource automation, integrated with the operational systems. The Investment & Treasury track consists of C-Matics - Treasury & Investment Solutions integrated with Oracle Financials.

Ayman Arafeh, general manager of GTS, said: "The contract marks our contribution to the GPSSA's initiative to have configurable solutions for their operations and to facilitate GPSSA to provide better services for citizens who subscribe for pension with the Authority.

"The Oracle Solutions are designed to optimise the business process, and automate complex business rules and policies. The features of the products have also been configured to meet the unique requirements of GPSSA. Through this, GPSSA will have its consolidated data in Oracle Technology's single system and platform. This will enable GPSSA to continuously use the system for many years with minimum change in the technology stack," he added.

PricewaterhouseCoopers (PwC) assisted the GPSSA in the selection of GTS for the project, and will also continue to provide project management and quality assurance support during the implementation.

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