VoIP regulations revised in the UAE

Only licensed operators may provide VoIP; companies may collaborate with those operators

Tags: Emirates Integrated Telecommunications Company Etisalat International - UAESkypeTelecommunications Regulatory Authority - UAEUnited Arab Emirates
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VoIP regulations revised in the UAE Mohamed Al Ghanim, director general at the TRA said that they are currently working with VoIP companies such as Skype to see if their services can be implemented in the UAE. (Val Handumon/ITP Images)
By  Georgina Enzer Published  January 10, 2011

The UAE Telecommunications Regulatory Authority (TRA) has revised Voice over IP regulatory policy. The new regulations allow Licensees, such as du and Etisalat, to offer VoIP services.

The TRA has stated that only licensees may provide VoIP services as it is considered a regulated activity, which must be licensed.

The TRA also revealed three provisions for introducing VoIP services, these are: as an end-to-end voice service, as an additional feature to a connectivity service or in any other format that the Licensee wishes to provide.

"The TRA believes that this regulatory policy will provide opportunities for both Licensees and users to benefit from VoIP services in keeping with the market demands. The TRA looks forward to seeing the introduction of VoIP services that are responsive to consumer and business needs," said Mohammed Gheyath, executive director at the TRA.

The TRA said that although only Licensees may introduce VoIP services, other parties may approach Licensees and work with them to legally provide services in the UAE.

"With regards to internet telephony, only the telecom services providers in the UAE are licenced to offer VoIP services and they have started to provide these services already. This measure is set in place in order to protect telecom customers, as if a company is not registered with us, we cannot intervene or help should a problem arise. We have been working with Skype and other VoIP providers to see if their services could be established here in the UAE," said Mohamed Al Ghanim, director general at the TRA.

2438 days ago
SALLY Edited by ITP.net

This has to be a joke of course, please stop releasing these useless intimidating press announcements!! ... not only there are no services for VoIP in the UAE and is only a decade late, but there are pathetic video services as well if any, and no collaboration services to speak of. This country regulator is doing a poor job in keeping with the pace and unfortunately while the country has done a great job building infrastructure, it has very little to offer in terms of real services beneficial to the business. Telecom costs remain high, choices are limited and services are poor. Good job TRA ... mission accomplished :-)))

2447 days ago
Tony Blair

""With regards to internet telephony, only the telecom services providers in the UAE are licenced to offer VoIP services and they have started to provide these services already. This measure is set in place in order to protect telecom customers, as if a company is not registered with us, we cannot intervene or help should a problem arise.""

HA HA HA What a joke. Try to get an answer from Etisalat or Du when you have a problem with their service, and there are so many. You NEVER get any straight answer - if any - from them. Try to speek to DU, and all you get is Press this button for this and this for that and it goes on. Their Emails are No Reply and Bounce back. As good as a SCAM under a different name.

2448 days ago
AC

How does the rest of the world (including Communist China where I found facebook and youtube shut down but Skype a popular pasttime) manage to use VoIP - to keep talking about this is simply bad public relations and detracts from Etisalat's outstanding achievements for all of us since 1976.

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