HP stamped with $5 million in damages

Company accused of duping users with faulty printers

Tags: ComplaintHPUSA
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HP stamped with $5 million in damages HP will pay out $5 million in damages via e-credits after a court ruled that over 1,000 models of its inkjet printers were faulty or made poor use of ink. (ITP Images)
By  Georgina Enzer Published  November 29, 2010

HP has been forced to pay out over $5 million in damages after a US court case over faulty printers, according to the official HP Inkjet Printer Settlement website.

The law suit involved faults in over 1,000 different printers sold over a period of nine years; one of these printers is the C309a. The case was based on three separate law suits which have now been combined into one.

One suit claimed that the HP ‘Low on ink' messages duped users into replacing the cartridges before they had actually run out of ink, the second claimed that certain HP cartridges stopped working on undisclosed expiration dates and the final law suit was over HP printers allegedly using colour when printing black and white, without users knowing or being able to change the settings. The company has denied all of these claims.

HP has now agreed to discontinue or change the ‘low ink' pop-up messages that include the image of an ink cartridge, ruler or container of ink. HP will also make changes to disclosures on its website and packaging, manuals and user interfaces for HP small-format Inkjet printers according to the HP Inkjet Settlement website. These changes include an inclusion of material stating that a user does not have to change the cartridge when a message pops up, but may continue to use the cartridge until print quality is affected.

Users who purchased affected printers in the US between between September 6, 2001 and September 1, 2010 can now claim e-credit for future HP. The maximum claim amount is $6, but, if the total value of e-credits to be awarded to class members exceeds $5 million then the value of the individual e-credits will be reduced to the total value does no exceed $5 million. The deadline for claims is February 15, 2011.

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