Dubai eGovernment launches satisfaction survey

Questionnaire looks at what e-services are the most and least popular with customers

Tags: Customer serviceDubai eGovernmentUnited Arab Emirates
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Dubai eGovernment launches satisfaction survey Ahmed Bin Humaidan, Director General of Dubai eGovernment says the survey is part of their Customer Comes First strategy.
By  Georgina Enzer Published  October 31, 2010

Dubai eGovernment has launched an online customer satisfaction survey to gauge customers' usage of local government department online sites for transactions.

The survey, exclusively focusing on Dubai-based citizens and residents is aimed at all age-groups and income levels.

"This survey is in line with the directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, for an integrated and transparent government that meets the needs of citizens, residents and businesses in Dubai. It also aligns with our ‘Customer Comes First' strategy which ensures that we listen carefully to what our customer wants, before we engage and act upon their responses to deliver new customer-focused government services. We assure our customers that their opinions are extremely valuable to us and their responses will be used for statistical and analysis purposes in an anonymous manner," said Ahmed Bin Humaidan, Director General of Dubai eGovernment Department.

The first section of the survey questions the customer's access to the internet and their opinion on the cost and quality if their access to the internet. The second section measures business internet usage to gauge popularity of social networking, online banking, online tickets and travel, online educational courses, online job searches, and usage of the internet for government services.

The final part of the survey looks at which eGovernment services are the most popular and the reasons for the usage or non-usage of the services available. There is also a section where customers can write their opinions and full feedback.

The surveys can be accessed by clicking either the top or bottom banner of Dubai., or from  and can be undertaken in either English or Arabic with separate surveys targeted at Dubai based university students, working professionals and home-makers or retirees in Dubai.

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