HP cuts lead time for sourcing spare parts

Vendor claims channel can now get hold of products within 24 hours

Tags: DHL Worldwide ExpressHP Middle EastUnited Arab Emirates
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HP cuts lead time for sourcing spare parts HP has tied up with DHL to improve the availability of spare parts in the Middle East.
By  Andrew Seymour Published  September 7, 2010

Hewlett Packard is promising channel partners access to any spare parts they want within 24 hours of placing a request after confirming that a recently-opened warehouse and service centre in Jebel Ali is now fully-functional.

The facility, which HP has dubbed its ‘Middle East hub' or ‘MHUB' provides customers, resellers and distributors with a complete portfolio of HP spare parts across the Middle East.

The vendor claims that spare parts previously sourced through its service centres in Europe took three to seven working days to reach customers in the region. The new facility, which is managed by logistics provider DHL, reduces that time to a single day.

HP's MHUB started its preliminary operations in the UAE at the end of last year and now serves 17 markets in the Middle East. The distribution centre has delivered more than 61,000 parts to channel partners across the region so far, according to the company.

"The new facility has helped us strengthen our regional distribution and channel network and provide our partners with HP certified genuine service parts," commented Ewald Busser, technology services delivery operations manager at HP Middle East.

"The MHUB currently serves 77 channel partner locations and 14 HP locations across the region with plans in place to expand to CIS and Africa in 2011," he added.

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