Etisalat and Du respond to BlackBerry ban
UAE telcos confirm they are looking to deliver alternative solutions to BlackBerry customers
UAE telcos Etisalat and du have confirmed they will comply with the TRA's decision to suspend certain BlackBerry services starting 11th October, 2010.
The two operators each issued short statements, in which they confirmed they were looking to deliver alternative solutions to BlackBerry customers who face being unable to use services providing email, web browsing, instant messaging and social networking.
"This is an important decision made by the Regulatory Authority and we fully understand the legal and social considerations behind the decision," said Etisalat in a statement.
"Etisalat's focus at the current time is to make sure its valued customers experience continuity of mobility services. In line with its commitment towards its customers, Etisalat will soon be announcing a range of alternative mobility products and services for its existing BlackBerry customers."
Du said that customers would be able to continue using their BlackBerry devices for Voice, SMS, MMS and web browsing, but not using the BlackBerry service. It added that other applications which do not use BlackBerry services will remain unaffected.
"This is an important decision taken by the Telecommunications Regulatory authority and as a licensed telecom service provider we shall fully comply by this instruction," said du in its statement.
"Since a number of du customers are BlackBerry subscribers, du will ensure that it provides all its affected customers with an alternative solution that meets their needs with minimal disruption to their services," it continued.
"In the coming days du will be making an announcement on the full plan and shall inform all customers on the implementation of this alternative plan."
1753 days ago
Wally Waleed G Rouda
For weeks now Etisalat has been fogging off its customers in providing them a working solution to Blackberry. An Etsalat Employee at Dubai City Centre said to me some days ago " We have no idea sir...................." Please Dubai Government ask Etisalat to own up to its responsibility and deliver a solution to its customers door steps urgently.
1797 days ago
What is the alternative which is being pushed.
Also the user response to the quality of alternative services.
Are they better than RIM's services ?
How can they be provided by a better service. Like what types of RIM short comings can be addressed in the new system being deployed.
1797 days ago
TRA is the regulator and Etisalat & Du are providers. Clearly, the spyware scandal was Etisalat's attempt to ward off a ban, which backfired specatcularly.
Some reports mention a RIM deal with the Chinese government and I think RIM should clear the air about special deals with poerful governments and this includes the post 9-11 USA!