IHG appoints Avaya as preferred comms partner

Intercontinental Hotels Group to deploy Avaya unified communications in MEA region

Tags: Avaya IncorporationContact centreHospitalityInterContinental Hotels GroupUnited Arab Emirates
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IHG appoints Avaya as preferred comms partner Saeb says that Avaya solutions should increase customer satisfaction and efficiency, while helping to cut costs.
By  Mark Published  June 15, 2010

Avaya has been selected as a preferred communications partner by Intercontinental Hotels Group (IHG) for the Middle East Africa region.

The agreement will see Avaya deploy its unified communications portfolio, in particular its dedicated hospitality solutions such in-room management and staff mobility solutions, to IHG properties in the region.

IHG is the largest hotel company in world based on room numbers, and operates the InterContinental hotels, Crowne Plaza, Holiday Inn, Holiday Inn Express and Staybridge Suites brands in MEA.

Avaya solutions are already being rolled out at the Crowne Plaza Dubai and the Intercontinental Al Ain.

Ali Saeb, director of technology for IHG MEA commented: "Advanced technology provides a competitive edge in the hospitality market in attracting sophisticated business and leisure travellers, adding value and generating revenue. Working with a leading hospitality solution provider such as Avaya will add value to our services and improve our guests' overall experience, leaving us well positioned to grow market share.

"We believe Avava's communications solutions will enhance customer satisfaction levels, help increase staff productivity and efficiency, trim down maintenance costs and reduce total cost of ownership. Avaya is one of the leading providers of communication systems for the region's hospitality industry and we look forward to working with them," added Saeb.

 "Avaya's solutions will allow IHG to leverage flexible, scalable, next generation technologies that keep up with their needs as they expand across the Middle East and Africa region, " added Fredrick Sabty, director of Hospitality Solutions, Avaya. "One of the key reasons IHG selected Avaya  is our ability to use of the group's existing, multi-vendor infrastructure and implement a solution that incorporates a wide-range of technologies - including  analogue to high-end IP telephony  -- that meet the varied demands of IHG's brands and properties."

2658 days ago
Burhan Mohiuddin

Avaya solution is also being rolled out at the InterContinental Al Jubail, Saudi Arabia.

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