Jumbo gives its customer support a makeover

Sony agent unveils sprawling centre for consumer electronics repairs

Tags: Jumbo ElectronicsSony GulfUnited Arab Emirates
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Jumbo gives its customer support a makeover Sony claims it is attempting to play its part in banishing the image that customer service in the region is lacking. (ITP Images)
By  Andrew Seymour Published  May 11, 2010

Jumbo Electronics has become the latest retailer to step up its after-sales service offering by opening a comprehensive customer support centre in Jebel Ali.

The 70,000 square foot facility will service consumer electronics products and hold the accolade of being the only service centre in the region with the capability to repair and test Sony Alpha DSLR cameras.

Jumbo will offer a pick-up and drop-off facility as well as an instant service for minor repairs. It also claims to be "redefining" the customer service experience by promising informative and regular communication about the status of repair.

"Jumbo ensures that all our customers will receive updates on the detailed fault analysis and repair time within two working days of the product being dropped off for repair," said Naraish Razdan, head of customer service at Jumbo.

"We are offering convenient services such as collection and delivery of bulk items. Customers can find out the status of their item and even speak at our toll free facility [800JUMBO]," he added.

According to Jumbo, the centre is fully equipped to repair a range of consumer electronics including LCD TVs, digital still cameras, handy cams, laptops, MP3 players and some home appliances.

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