Aastra wins Frost & Sullivan contact centre award

Aastra recognised for leadership and growth in contact centre sector

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Aastra wins Frost & Sullivan contact centre award Frost & Sullivan recognized Aastra's progress in the contact centre market.
By  Mark Sutton Published  February 25, 2010

Aastra has been recognised for its leadership in the contact centre market, by consulting company Frost & Sullivan.

The company was presented with the Frost & Sullivan 2009 EMEA Inbound Contact Routing Systems Market Growth Strategy Leadership award, which recognizes Aastra's exceptional growth strategy.

Aastra purchased Ericsson's enterprise communications business in April 2008, gaining Ericsson's Solidus eCare contact centre application suite, and this and Aastra's expanding portfolio and value proposition were cited as reasons for the award.

"Keys to Aastra's success include the acquisition of Ericsson's enterprise business with its Solidus eCare solution, strong partner sales programs, and highly-responsive customer service. Solidus eCare brought Aastra a top-notch contact centre solution to sell in EMEA and other target regions. Among Solidus eCare's strengths are its all-in-one contact centre application suite design, support for multi-media customer contacts including SMS, scalable to support small, mid-size and large contact centres, and market-leading support for mobility." said Frost & Sullivan's principal analyst, Joe Outlaw.

"We are delighted to be recognised by Frost & Sullivan for our strategy in the contact centre market. Such acknowledgment underlines the success of our fast-growing organisation. Aastra is putting communications at the heart of the business, enabling customers to achieve higher levels of customer service through the use of cutting edge technology." added Jason Andersson, Head of Applications at Aastra.

Aastra's Solidus eCare IP Multimedia Contact center is available in the Middle East with Arabic support.

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