Abu Dhabi Health Authority e-service project nears completion

Itqan and the Health Authority of Abu Dhabi (HAAD) have showcased the progress made by the Authority in implementing e-services at the Arab Health exhibition.

The Health Authority has been carrying out a major project to move 300 processes for both internal and public services into an online environment. The processes include areas such as health and policy, strategy, health regulation, corporate performance and operation, finance, corporate support services, quality and customer care, health system compliance and communications.

HE Engineer Zaid Al Siksek, CEO of HAAD said: "Abu Dhabi is progressing steadily towards becoming a high performing government that provides citizens, residents and businesses high-level services. The business processes automation initiative is a great achievement with impact beyond just fulfilling a business environment need; it is a step towards positioning the Emirate of Abu Dhabi among the best five governments in the world.

"In addition to providing an electronic and paperless work environment, the residents of the Emirate of Abu Dhabi will now be able to enjoy better health care services through accurate, fast and easy process," Al Siksek added.

Feras Al Jabi, general manager of Itqan said: "This project impacts Abu Dhabi and for ITQAN to be part of elevating the standards of healthcare services in Abu Dhabi is a testament to how reliable and trustworthy our services are as perceived by respected UAE landmarks like HAAD. I greatly appreciate having HAAD invest their trust in us and utilize Itqan's services as a means to achieve their vision of becoming a model of excellence in governance across Abu Dhabi."

The project is due for completion in February.