Acer recalls Aspire notebooks after ‘melting’ reports

22,000 units said to be involved in recall after potential burn hazard is revealed

Tags: Acer Computer Middle EastAcer IncorporatedComplaintUSAUnited Arab Emirates
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Acer recalls Aspire notebooks after ‘melting’ reports Acer's Timeline notebooks are involved in the recall.
By  Vineetha Menon Published  January 13, 2010

In cooperation with the U.S. Consumer Product Safety Commission, Acer has issued a voluntary safety recall of 22,000 Aspire notebooks after it received three reports of the devices short circuiting, resulting in external melting of the casing.

Though no injuries were reported, the firm has asked owners of Acer Aspire models AS3410, AS3810T, AS3810TG, AS3810TZ and AS3810TZG, to find out if their unit is at risk.

According to a company statement, the fault lies in Aspire's microphone cable which "may overheat when extreme pressure is applied repeatedly to the left palm rest. As a result, the unit case may become deformed and the system may malfunction."  All the affected units were manufactured in China before September 15th 2009.

The U.S. Consumer Product Safety Commission has advised people to stop using the recalled products immediately but also added that the short-circuiting complaints came from Acer customers outside the country.

It's the second major recall in the United States for Acer after the firm, and other top computer manufacturers like HP and Dell, voluntarily issued a recall of notebooks equipped with Sony lithium-ion batteries in 2007. All the notebooks involved in that instance were sold in the United States and it is unclear at this stage whether Acer's Aspire recall extends to the Middle East region. Customers can however find out if their device poses a risk through the Acer website.

According to recent figures from research firm Gartner, Acer is the leading notebook vendor in the Middle East and Africa (MEA) region with a market share of 30.1 %.

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